Chatbots

Enterprise applications of messaging bots seem poised to have a tangible impact on the software space, as more companies invest in developing their own consumer-facing bots. Chatbots, at the most simplistic level, are front-end interfaces for companies to communicate with their customers. More advanced bots leverage artificial intelligence to provide enriching and interactive user experiences.
Companies can embed these bots on their home pages, or they can rely on native platforms like Facebook and Slack for distribution. Expect to see companies across all industries, including hospitality, dining and travel, create bots for customer support, sales and marketing services.

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